Phone & SMS Scams

Learn why an unfamiliar number, a convincing caller ID or a realistic text message should not be treated as proof of identity.

Caller ID can be spoofed

A call or text can appear to come from a trusted number, but the displayed number may be manipulated. Scammers may claim to be a bank, police service, government agency, delivery business or family member. They often ask for a one-time code, remote computer access, payment, or immediate transfer.

End the contact and verify independently

Do not use a callback number in the message. Find the organisation’s details on an official website, statement, card or app and make a fresh call. Do not share passwords, PINs, verification codes, card details or remote access with an unsolicited caller.

Save the evidence

Keep the phone number, time, message text, screenshots and payment details. Use the Phone or Message checker for an educational assessment, and visit Report & Recover if money or account information is involved.