Identity & Impersonation Scams

Learn why a claimed bank, government, business, police or tech-support contact should be verified through a fresh official route.

Impersonation creates borrowed trust

Scammers may impersonate a bank, government office, police service, delivery business, employer, technology company or a person you know. They can copy logos, caller ID, email display names and website styles. Their goal is often to obtain money, identity details, a password, a one-time code or remote access.

Use contact details you find yourself

End the unexpected contact and find the organisation’s official website, app, card or statement. Do not use the number, QR code, link or attachment supplied by the caller or sender. Real organisations do not need your password or verification code to protect your account.

Limit further harm

If you disclosed sensitive information, change passwords through official sites, secure payment accounts and contact the relevant provider. Read Report & Recover for response guidance and country-specific public reporting routes.